Refund and Returns Policy

We understand that sometimes things don’t go as planned. If you are unhappy with your course purchase, we are here to help. This policy outlines the conditions under which you can request a refund for a course on our e-learning platform.

Eligibility for Refunds:

• You are eligible for a full refund within 7 days of enrolling in the course.
• After 7 days, refunds are unfortunately not available.

Reasons for Refund Requests:

• You accidentally purchased the wrong course.
• The course content is not what you expected based on the description.
• You are unable to access the course materials due to technical difficulties on our end.

Non-Refundable Situations:

• Refunds cannot be processed for requests submitted after 7 days of enrollment.
• We cannot provide refunds for courses where you have accessed more than a minimal amount of content (e.g., completing assignments, watching a significant portion of lectures).
• Refunds cannot be given for situations beyond our control, such as technical difficulties on your own device or internet connection.

How to Request a Refund:

If you believe you meet the criteria for a refund, please submit a request within 7 days of your enrollment by following these steps:

1. Contact our support team through our contact form or email us at techsisi2022@gmail.com.
2. In your request, include your order number, the name of the course you wish to return, and a brief explanation for requesting a refund.

Processing Time:

Once we receive your refund request, we will review it within 2 business days. If your request is approved, your refund will be processed using the original payment method within 3 business days. You will receive a confirmation email once the refund is complete.

We encourage you to carefully review the course description and content previews before making a purchase.

If you have any questions about this policy or need help choosing the right course, please don’t hesitate to contact our support team. We’re happy to help!